Chiron Films, Inc.

Our online store on Wix allows you to easily purchase our standard service packages. Simply select the package that best fits your needs and proceed to checkout. You'll have several payment options, including PayPal Checkout, Pay Later, and G Pay. Immediately after your purchase, you will receive a digital voucher with the details of your service. Following your purchase, we will also reach out to you directly to schedule your prepaid video service.

Yes, in some cases: You can get a full refund if you cancel within 30 days of purchasing your service, as long as we haven't started working on your project yet and your cancellation notice is not within 7 days of your scheduled shoot date. If something unexpected happens that's out of your control (like extreme weather or illness), we'll work with you to reschedule your shoot at no extra cost. We do not offer refunds once we have started working on your project. No refunds will be given if you cancel within 7 days of your scheduled shoot date, unless it's due to a force majeure event as mentioned above. Keep in mind that your voucher is valid for 30 days from the purchase date. If you don't schedule and complete your shoot within this time, the voucher will expire, and no refund will be issued.

Yes, we occasionally offer discounts, particularly for new businesses. Please inquire about any current promotions when you reach out to us.

We offer a few convenient ways to pay: Online Store (Wix): You can purchase our prepaid service packages directly through our website store. This option accepts PayPal Checkout, Pay Later, and G Pay. Upon completing your purchase, you will receive a digital voucher containing details of your service. Payment plans may also be available for online packages; please see the options at checkout or contact us for more information. Custom Invoice (Stripe): For custom packages or payment plans, we can send you an invoice through Stripe.

Yes, we can create custom payment plans for projects. These can be arranged via invoices through Stripe or may be available as an option when purchasing our online packages through the Wix store. Please contact us or check the online store for details.

Absolutely! We offer custom packages and annual plans to fit your specific needs. Please contact us to discuss what you're looking for, and we'll provide you with a separate estimate.

While our goal is always your complete satisfaction, if you've used your included revisions and still have concerns, please reach out to us. We understand that sometimes a little extra refinement is needed, and we may, at our discretion, offer an additional round of revisions to ensure you're happy with the final outcome. Any further revisions beyond this would then be subject to our standard hourly rate.

We'll provide you with an estimated project timeline at the beginning of the project. Please note that any delays in your responses or approvals might affect the final delivery date.

Our standard package rates cover locations within the following New Jersey counties: Middlesex, Somerset, Mercer, Monmouth, Union, and Hunterdon. For locations outside these counties but still within New Jersey, there's an additional $150 travel fee. For shoots in Bucks and Northampton counties in Pennsylvania and the boroughs of Manhattan, Brooklyn, and Staten Island in New York, there's an additional $250 travel fee.

You will have full ownership of the final edited video(s) and any other agreed-upon deliverables.

Our packages typically include a certain number of revisions. If you need more changes beyond what's included, they will be billed at an hourly rate of $100, and we'll provide a new timeline for these additional revisions.

To help us stay on schedule, you'll need to provide any necessary materials like logos, images, and brand guidelines in a timely manner. It's also your responsibility to make sure you have all the necessary permissions and clearances for any third-party content you provide to us for the video. Please ensure you have all the required permissions for filming locations before the shoot date. We are not responsible for delays or cancellations due to a lack of proper permits.

The final video will be delivered in the format we agree on (e.g., digital download, hard drive). Additional formats or copies may have extra charges.

The raw footage and project files remain the intellectual property of Chiron Films, Inc. However, you can request a copy for an additional fee, and this would need to be agreed upon in writing.

You can reschedule your shoot once without any extra charge, as long as you give us at least 2 business days' notice. If you reschedule with less than 48 hours notice, there may be a $150 rescheduling fee.

No, we don't have a physical studio. We are based in East Brunswick, New Jersey, and we travel to your location for filming.

Yes, Chiron Films, Inc. reserves the right to refuse service if a project conflicts with our company values, involves illegal activities, or presents a conflict of interest. If this happens, you'll receive a full refund if you've already paid.

Yes, we reserve the right to use the final video for promotional purposes, such as showcasing it on our website, social media, and in our portfolio.