Frequently asked questions
Yes, we can create custom payment plans for projects. These can be arranged via invoices through Stripe or may be available as an option when purchasing our online packages through the Wix store. Please contact us or check the online store for details.
Yes, we occasionally offer discounts, particularly for new businesses. Please inquire about any current promotions when you reach out to us.
We offer a few convenient ways to pay:
Online Store (Wix): You can purchase our prepaid service packages directly through our website store. This option accepts PayPal Checkout, Pay Later, and G Pay. Upon completing your purchase, you will receive a digital voucher containing details of your service. Payment plans may also be available for online packages; please see the options at checkout or contact us for more information.
Custom Invoice (Stripe): For custom packages or payment plans, we can send you an invoice through Stripe.
Our online store on Wix allows you to easily purchase our standard service packages. Simply select the package that best fits your needs and proceed to checkout. You'll have several payment options, including PayPal Checkout, Pay Later, and G Pay. Immediately after your purchase, you will receive a digital voucher with the details of your service. Following your purchase, we will also reach out to you directly to schedule your prepaid video service.
Yes, in some cases:
You can get a full refund if you cancel within 30 days of purchasing your service, as long as we haven't started working on your project yet and your cancellation notice is not within 7 days of your scheduled shoot date.
If something unexpected happens that's out of your control (like extreme weather or illness), we'll work with you to reschedule your shoot at no extra cost.
We do not offer refunds once we have started working on your project.
No refunds will be given if you cancel within 7 days of your scheduled shoot date, unless it's due to a force majeure event as mentioned above.
Keep in mind that your voucher is valid for 30 days from the purchase date. If you don't schedule and complete your shoot within this time, the voucher will expire, and no refund will be issued.
Absolutely! We offer custom packages and annual plans to fit your specific needs. Please contact us to discuss what you're looking for, and we'll provide you with a separate estimate.
While our goal is always your complete satisfaction, if you've used your included revisions and still have concerns, please reach out to us. We understand that sometimes a little extra refinement is needed, and we may, at our discretion, offer an additional round of revisions to ensure you're happy with the final outcome. Any further revisions beyond this would then be subject to our standard hourly rate.