Question 1

Do you offer payment plans?

Accepted Answer

Yes, we can create custom payment plans for projects. These can be arranged via invoices through Stripe or may be available as an option when purchasing our online packages through the Wix store. Please contact us or check the online store for details.

Question 2

Do you offer any discounts?

Accepted Answer

Yes, we occasionally offer discounts, particularly for new businesses. Please inquire about any current promotions when you reach out to us.

Question 3

How do I pay for your services?

Accepted Answer

We offer a few convenient ways to pay:

Online Store (Wix): You can purchase our prepaid service packages directly through our website store. This option accepts PayPal Checkout, Pay Later, and G Pay. Upon completing your purchase, you will receive a digital voucher containing details of your service. Payment plans may also be available for online packages; please see the options at checkout or contact us for more information.

Custom Invoice (Stripe): For custom packages or payment plans, we can send you an invoice through Stripe.

Question 4

What is the process for purchasing services through your online store?

Accepted Answer

Our online store on Wix enables you to purchase standard service packages with ease. Select the package that suits your needs and proceed to checkout. Available payment options include PayPal Checkout, Pay Later, and G Pay. Upon purchase, you will receive a digital voucher detailing your service. We will then contact you directly to schedule your prepaid video service.

Question 5

What is your cancellation and refund policy?

Accepted Answer

You may receive a full refund if you cancel within 30 days of purchasing your service, provided we have not commenced work on your project and your cancellation notice is not within 7 days of your scheduled shoot date. In the event of unforeseen circumstances beyond your control (such as extreme weather or illness), we will reschedule your shoot at no additional cost. Refunds are not available once work on your project has begun. No refunds will be issued if you cancel within 7 days of your scheduled shoot date, except in cases of force majeure as previously mentioned. Please note that your voucher is valid for 30 days from the purchase date. If you do not schedule and complete your shoot within this period, the voucher will expire, and no refund will be issued.

Question 6

What if my project is different from your standard packages?

Accepted Answer

Absolutely! We offer custom packages and annual plans to fit your specific needs. Please contact us to discuss what you're looking for, and we'll provide you with a separate estimate.

Question 7

What if I'm not completely satisfied with the final video after using my included revisions?

Accepted Answer

While our goal is always your complete satisfaction, if you've used your included revisions and still have concerns, please reach out to us. We understand that sometimes a little extra refinement is needed, and we may, at our discretion, offer an additional round of revisions to ensure you're happy with the final outcome. Any further revisions beyond this would then be subject to our standard hourly rate.

Chiron Films, Inc.
Vision. Design. Cinema.

Frequently asked questions

Do you offer payment plans?

Do you offer any discounts?

How do I pay for your services?

What is the process for purchasing services through your online store?

What is your cancellation and refund policy?

What if my project is different from your standard packages?

What if I'm not completely satisfied with the final video after using my included revisions?

Chiron Films, Inc. Vision. Design. Cinema.

Frequently asked questions

Do you offer payment plans?

Do you offer any discounts?

How do I pay for your services?

What is the process for purchasing services through your online store?

What is your cancellation and refund policy?

What if my project is different from your standard packages?

What if I'm not completely satisfied with the final video after using my included revisions?

Chiron Films, Inc.
Vision. Design. Cinema.